Returns & Warranty Policy

Thanks for choosing Ostara Hydrogen Therapy. We want you to feel confident in your purchase and fully supported in your wellness journey. Below you’ll find everything you need to know about returns, warranties, and how to get assistance. Please read carefully.

Once you have read our policies thoroughly, then fill out the contact form below to initiate a return or warranty claim.

General Return Policy

We believe in our products, and we stand behind them. Here’s how our return policy works:

HydroSpark Hydrogen Water Bottle

  • 45-Day Money-Back Guarantee
    Try the HydroSpark risk-free. If you’re not satisfied within 45 days of delivery, you can return it for a refund.

  • Return Costs
    If you choose to return your HydroSpark, a $20 restocking fee and the cost of return shipping will be deducted from your refund. We’ll provide a prepaid return label when you initiate the return.

  • Refund Process
    Once we receive the returned unit, we’ll inspect it and issue your refund (minus applicable fees) or send a replacement if requested.

  • Condition
    All returns must be in mint condition, and include the original packaging and components.

VH600 & Silmare Pulse Hydrogen Inhalation Devices

  • No Returns Accepted
    These devices are classified as medical equipment. Due to safety and regulatory standards, they are not eligible for return once shipped.

  • Why We Don’t Accept Returns

    • Medical device regulations

    • Product integrity and hygiene

    • Industry-standard practices

Product Warranty Overview

All Ostara products are backed by a manufacturer warranty that protects against defects in materials and workmanship. Here’s what you need to know:

HydroSpark Water Bottle

  • Warranty Length: 13 months from the date of delivery

  • What’s Covered: Manufacturing defects, battery failures, internal malfunctions

  • Not Covered: User-caused damage, drops, water exposure, misuse

  • How to Claim: Contact our team with your order number and issue description. If eligible, we’ll repair or replace your unit at no cost.

VH600 Hydrogen Inhalation Device

  • Warranty Length: 2 years from the date of delivery
  • What’s Covered: Electrical failures, internal defects, major malfunctions
  • Not Covered: Wear and tear, misuse, or unauthorized modifications
  • Note: This product is not eligible for return, but defects are covered under warranty.

Silmare Pulse Hydrogen Inhalation Device

  • Warranty Length: 2 years from the date of delivery
  • What’s Covered: Electrical failures, internal defects, major malfunctions
  • Not Covered: Wear and tear, misuse, or unauthorized modifications
  • Note: This product is not eligible for return, but defects are covered under warranty.

Damaged or Defective Items

If your product arrives damaged or doesn’t function properly:

1. Report the issue within 7 days of delivery by filling out the form below, and replying to our email with all requested information.

2. We’ll cover all return shipping costs and send a replacement or repair the unit at no cost

Need to Start a Return or Claim?

To initiate a return or warranty claim, just fill out the form below. Include your order number, a description of the problem.

Our team will respond promptly and guide you through the next steps.

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