Returns and Warranty Policy

Thank you for choosing Ostara Hydrogen Therapy. We are dedicated to ensuring your satisfaction with our products. Please review our comprehensive returns and warranty policy below:

 

No Returns Accepted

As a provider of advanced medical devices, we do not accept returns. This policy is designed to maintain the highest standards of safety, quality, and integrity for our products.

Why We Do Not Accept Returns:

Medical Device Regulations: Our products are classified as medical devices. For health and safety reasons, we cannot accept returns once the product has been used. This policy aligns with industry standards and regulations to ensure that every device is safe and hygienic.

Product Integrity: Each device is thoroughly inspected and tested before shipment to maintain the highest level of quality. Accepting returns could compromise the safety and performance of the device. We are committed to providing you with a reliable and effective product.

Competitive Practice: In our industry, it is standard practice not to offer returns on medical devices. This approach is consistent with the policies of leading competitors and reflects the importance of maintaining product integrity and safety.

 

Damaged or Defective Items

If you receive a damaged or defective item, please follow these steps:

Immediate Reporting: Report any damage or defects within 7 days of delivery.

Proof of Damage: Provide photographs of the damaged item and packaging.

Contact Us: Reach out to our customer service team with your order number, a description of the issue, and photographic evidence.

Resolution: We will assess the situation and, if the damage or defect is confirmed, arrange for the return of the damaged item to the manufacturer at no expense to you. A new unit will be sent as a replacement.

 

2-Year Warranty

We provide a 2-year warranty covering defects in materials and workmanship. This warranty does not cover:

  • Normal Wear and Tear: Damage from regular use.
  • Unauthorized Repairs: Issues from repairs or modifications by unauthorized individuals.
  • Accidental Damage: Damage from accidents or misuse.

To make a warranty claim:

Contact Us: Reach out to our customer service team with your order number and a description of the issue.

Proof of Purchase: Provide a copy of your original receipt or order confirmation.

Repair or Replacement: We will assess the issue and, if covered under warranty, either repair or replace the product at no cost to you.

 

Final Sales

Post-Purchase Policy: All sales are final. No returns, exchanges, or refunds will be accepted beyond the initial purchase.

Exceptions: Any exceptions will be considered on a case-by-case basis and require prior approval from our customer service team.

 

Shipping Returns

Return Address: To return your product in case of damage or defect, please email us with pictures of your product, and we will let you know how to get your replacement from the manufacturer.

Shipping Costs: You will not be responsible for shipping costs when returning a damaged or defective item. For all other cases, shipping costs are non-refundable, and if applicable, will be deducted from your refund.

Tracking and Insurance: For expensive items, consider using a trackable shipping service or purchasing shipping insurance. We do not guarantee that we will receive your returned item.

 

Need Help?

For any questions related to damage claims, warranty, or assistance, please contact us at:

We are committed to providing excellent customer service and will work with you to resolve any issues as efficiently as possible.